At Wool Wonder, your satisfaction is our top priority. We have developed a clear and comprehensive Returns and Refunds Policy to ensure that any issues related to your purchase are resolved seamlessly.
How to request a return or refund
- Conditions: The product must be unused, in its original condition, with all tags attached.
- Contact us: Email support@woolwonder.store with your order number, reason for return or refund, and any relevant documentation (e.g. photos of the defect).
- Shipping instructions: We will provide a return address and shipping instructions.
Refunds and returns by case
Defective or damaged product
- Process: Share clear photos of the defect or damage with support@woolwonder.store.
- Resolution: We will arrange a prepaid return label. After inspecting the returned product, we will issue a full refund or send a replacement.
- Timeline: Refunds will be processed within 7 days of receiving the returned product. Bank processing may take an additional 7 business days.
Wrong product or size
- Process: Contact us immediately if you receive the wrong product or size.
- Solution: We will provide a prepaid return label and send the correct product or issue a full refund upon receipt and verification.
Undelivered product
- Process: If your product has not arrived by the estimated delivery date, notify us immediately.
- Solution: After speaking with the shipping carrier, we will send a replacement product or issue a full refund.
Unsatisfied customer or change of mind
- Process: Ensure the product is in its original condition and within the return period.
- Shipping costs: The customer is responsible for returning the item. Refunds do not include the original shipping costs.
Cancellation of Order
- Before Delivery: Cancellation of order before delivery is free. Contact us at support@woolwonder.store.
- After Delivery: If there is no defect after delivery, we cannot support you to return the item
Return and Refund Period
- Return Period: Returns are accepted within 30 days of purchase.
- Refund Processing: Refunds will be initiated within 7 days of receipt and verification of the returned item. Bank processing may take an additional 7 business days.
- No Refund Period: Refund requests made after 30 days of purchase will not be processed.
For any questions regarding returns or refunds, our customer support team is always available at support@woolwonder.store.
Thank you for trusting Wool Wonder. We are committed to ensuring your shopping experience is great!